We provide free delivery directly to your business premises across our standard service coverage areas in Malaysia. To give you complete peace of mind, our machines come with an industry leading 5-year warranty on the compressor—the core engine of the ice maker. If the compressor encounters any manufacturing faults within 5 years, we will repair or replace it at zero cost to you.

We provide a free commercial water filter system built into your rental or purchase contract. We will also handle the periodic filter cartridge replacements completely free of charge for the entire duration of your active contract tenure.

Our modern ice machines come equipped with advanced IoT (Internet of Things) data collectors that constantly monitor the machine's health. If an operational error or irregularity occurs, a specific troubleshooting code will appear directly on the digital display screen. This allows your staff to know exactly what is wrong instantly, and it helps our service team diagnose and fix the problem much faster over the phone or during an on-site visit.

Yes, we do. Beyond our standard restaurant and café models, Koyo specializes in heavy-duty Industrial Ice Maker Machines capable of producing anywhere from 1 Ton up to 30 Tons of ice per day. These systems are highly optimized for commercial food processing plants, large-scale fisheries, hypermarkets, and chemical cooling facilities. Our engineering team can customize a setup to match your exact structural footprint and volume demands.

To ensure a successful and quick installation, please make sure your site has the following three prerequisites ready:

1. Water Piping: A direct incoming clean water inlet line with stable water pressure.

2. Electrical Supply: A dedicated, grounded electric plug point (standard 240V/50Hz) located within 1 meter of the machine.

3. Drainage: A functional gravity floor drain channel that sits completely lower than the base of the machine to handle water runoff.

Koyo offers a structured 36-month Rent-to-Own program. Instead of a massive upfront cash outlay, you pay an affordable, fixed monthly fee. The best part? Throughout the 36 months, you get full maintenance coverage, and once you complete the contract timeline, ownership of the ice machine officially transfers to your business at no extra cost.

Our standard hood-type and under-counter dishwashers feature fast, optimized cycles ranging from 60 to 120 seconds per rack. This allows high-volume restaurants and commercial kitchens to wash between 30 to 60 dish racks per hour, keeping tableware rotations instantaneous.

Yes. Koyo commercial dishwashers utilize a built-in heavy thermal rinse booster tank that lifts water temperatures to 80–85°C. This meets standard sanitation guidelines for commercial food operations, eliminating bacteria completely without requiring harsh external chemical additives.

We install premium high-density polyurethane (PU) insulation panels. For standard chiller rooms (0°C to 4°C), we apply 100mm thick panels. For industrial freezer walk-ins (-18°C to -25°C), we move up to 150mm panel configurations to avoid any thermal bridging and limit ambient energy loss.

Once raw structural dimensions are engineered and panels are manufactured, local site assembly across Malaysia typically takes between 3 to 5 business days. This timeframe covers structural tracking assembly, PU layout panel installation, motor mounting, electrical wiring hookups, and a 24-hour baseline temperature testing run.